Welcome to Ouch. If you continue to browse and use our website, mobile app or use our embedded chatbot on another website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘Ouch’ or ‘us’ or ‘we’ refers to the owner of the website, Ouch Medical Ltd. Our company registration number is 11454535 United Kingdom. The term ‘You’ refers to the user or viewer of our website.
When you use our Services, Ouch and our Practitioners will be serving you from the UK only.
These terms include details on our complaints procedure and what is required from you to provide our Services. We may update the terms from time to time, and if your rights change we will always notify you of this.
By clicking on the "I Accept" button or using any of our Services, including browsing any Ouch website, you represent that (a) you have read, understand and agree to be bound by these Terms, (b) that you are of a legal age to form a binding contract with Ouch, (c) your use of the Services is entirely voluntary. If you do not agree to these Terms, please do not use Ouch's services.
Our Privacy Policy sets out how your personal information will be used by us. This can be accessed at any time when using our website or any apps that we may create in the future.
We hold ourselves to the highest legal and ethical standards and we always value hearing from you so if you have any questions or feedback please do not hesitate to contact us in the following ways:
admin@ouch.ai
We provide information via our Oral Healthcare Chatbot and website ('Information Services'), as well as through video/audio consultations with our Dental Practitioners ('Clinical Services').
Our Clinical Services are provided by appropriately qualified dental professionals ('Practitioners') all based in the UK.
1. We provide our services using our website, and communication methods such as email. Our services include:
2. Many oral health conditions are not suitable for remote consultations. You should always seek advice from a dentist in person if:
At present all our services are only available in English.
3. Our services are not suitable for use in a medical emergency.
4. Except for our Clinical Services where we provide oral healthcare advice, ALL of our other services including the chatbot and information available on the website provide information only based on information entered.
They do not diagnose your oral health condition or make treatment recommendations for you. Our information services are not a substitute for a dentist or other healthcare professional. We make no warranties in relation to the output of our information services.
5. Our chatbot will provide information to you based on the symptoms entered and any other information provided.
6. If you use any of our services, we strongly encourage you discuss any information or advice (Clinical Services) you receive from us with your regular dentist if you have one.
7. We provide our Clinical Services using reasonable skill and care from appropriately qualified, and experienced, staff and Practitioners. If you think that our services have not met this standard, please contact us as soon as possible. We will re-perform, without charge, any services we agree did not meet this standard.
8. Practitioners are either General Dental Practitioners or Specialists registered with the General Dental Council.
9. Practitioners will not prescribe medicines unless it is, in their judgement, in their patient's best interests.
In order to provide out service we require that:
We use your personal information in accordance with our Privacy Policy. Please take the time to read it as it includes important details about how we secure and process your data